FAQ
Q. How can I contact customer support?
A. You can contact our customer support via: - Email: [email protected] - Phone: 09088999399 We are here to assist you with any issues or inquiries regarding your ticket purchase.
Q. Is my payment information secure?
A. Yes, we take your privacy and security very seriously. All payments are processed through encrypted, secure payment gateways, ensuring your personal and payment information is kept safe.
Q. How do I purchase a ticket?
A. To purchase a ticket, follow these steps: Browse through the available events on our website. Select the event you’re interested in attending. Choose your preferred ticket category and quantity. Proceed to checkout, where you can pay securely using our available payment options. Once payment is completed, you’ll receive an email confirmation with your digital ticket.
Q. What payment methods do you accept?
A. We accept a variety of payment methods including: Debit/Credit Cards (Visa, Mastercard) Flutterwave Wallets All transactions are securely processed.
Q. How will I receive my ticket?
A. After you complete your purchase, your ticket will be sent to you via email as a digital ticket (QR code or unique identifier). You can either print it out or show it on your mobile device at the event for entry.
Q. Can I get a refund if I can’t attend the event?
A. Refunds depend on the specific event's refund policy. If the event is canceled or postponed, we will notify you and issue a refund according to the organizer's guidelines. However, personal reasons for not attending may not always be covered for refunds. Please check the event's terms and conditions before purchasing.
Q. What happens if the event is canceled or rescheduled?
A. If an event is canceled, you will receive a full refund. If the event is rescheduled, your ticket will be valid for the new date. If you cannot attend the new date, you can request a refund within the timeframe specified in the email notification we will send out.
Q. Can I transfer my ticket to someone else?
A. Tickets are generally non-transferable unless specified otherwise by the event organizer. If an event allows ticket transfers, we will provide instructions on how to do so.
Q. What should I do if I don’t receive my ticket after purchase?
A. If you don’t receive your ticket via email within a few minutes of purchase, please: Check your spam/junk folder. Ensure you entered the correct email address during checkout. Contact our support team at [email protected] or call 09088999399 for assistance.
Q. Do I need to print my ticket?
A. No, you do not necessarily need to print your ticket. You can present your digital ticket on your mobile device at the event entrance for scanning.